When you've work in the property management field for as long as Scott Safadi of Cal Bay Property Management has, you learn a thing or two about tenant complaints. They tend to fall in the following four categories:
- Maintenance
- Noisy neighbors
- Pest control
- Communication issues
The last bullet is the most important. Why? Because good communication is a tool that can combat the previous three issues. When a tenant can't contact you about maintenance, pest control or their noisy neighbors, their problem is exacerbated by the lack of response from the powers that be. That's why it's so crucial to have a system in place to handle tenant communications.
Consider setting up a tenant portal for folks to log their complaints. You can direct these messages to come right to your email inbox, if you so choose. However you decide to manage complaints, the key is communication!
- Scott Safadi, Cal Bay Property Management
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