Wednesday, July 1, 2020

Introducing Yourself to New Tenants

It's always a good idea to make a formal introduction to new tenants. After all, it's true what they say: you don't get a second chance at a first impression. By reaching out early on in a renter's occupancy, you can set the tone and ensure they come to you with questions and concerns. This task is typically done in person, but given the spread of COVID-19, many landlords are turning to introduction letters instead. It's a safe, easy way to greet new tenants while prioritizing everyone's safety, says Scott Safadi of Cal Bay Property Management.

Start by collecting tenant contact information. Be sure to ask about their preferred method of communication. Email is generally the best way to reach out, but a letter slipped into each tenant's mailbox can be just as effective. 

In your letter, introduce yourself and welcome them to the community. Tell them how they'll be expected to pay rent, when it is due, and to whom they should make the payment. Share your contact information and details on submitting maintenance requests. By formally welcoming your tenants to the property, you'll up the odds of starting and maintaining an excellent rapport throughout their residency.

-- Scott Safadi, Cal Bay Property Management

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